Straight answers on shipping, cancellations, and returns—written in everyday language. If anything here ever conflicts with the Terms of Sale you accept at checkout, the checkout terms win.

Delivery & shipping

Inside the contiguous U.S. (lower 48), for standard parcel orders—no oversized freight on the same shipment:

• Free FedEx Ground when your pre-tax order is over $500.
• Under $500? Choose $79.99 UPS flat rate at checkout.
• We do not ship to the following location - Alaska, Hawaii, Puerto Rico, and international addresses.

TIMING

• Preparing your order: usually 5–7 business days for in-stock items; 8–12 business days is common for custom or made-to-order pieces (longer during peak season).
• Transit: FedEx Ground usually adds about 7–10 business days. We email tracking as soon as it’s live.

On rare products, a separate regional surcharge may apply on top of shipping. If that affects your mattress, we’ll confirm with you before charging the card.

• Conventional foam often ships vacuum-compressed. Open the box right away—don’t leave it sitting compressed.
• Give the foam 48–72 hours to relax fully to its proper height and shape.
• If a box stays sealed for more than two weeks after our ship date, we may not be able to fix foam that won’t expand correctly—so please unpack promptly.

For conventional foam mattresses (our full mattress lineup—Meridian, Keystone, Atlas, Monolith):

• Save your packing slip—it’s your proof of purchase for any return or claim.
• Most approved returns need to arrive at our returns facility within 21 calendar days of the delivery date.
• Mattresses must stay in like-new, factory condition. Trimming, stains, tears, smells, or custom modifications usually disqualify a return.
• We sent the wrong item? Contact us first—we’ll make it right and cover ground shipping to fix the mistake.
• Size a little off? Standard mattresses are built to manufacturing tolerances—about ±1½″ on length and width, ±½″ on thickness, and ±15% on density and firmness (each measurement is judged on its own). If we’re outside that for your order, we cover ground shipping for a refund or swap. Always call or email before you ship anything back.
• True factory defect on an otherwise correct order: notify us fast and return within 21 days in original packaging when possible. You’re typically responsible for actual shipping cost both ways, but we’ll walk you through the process.
• Changed your mind and we approve a return that isn’t our error: 25% restocking, and you pay actual shipping both ways.
• Once we receive an approved return, please allow about 10–15 business days for us to finish processing.
• Insurance: we’re not responsible for returns lost in the mail—please insure valuable shipments.